Privacy Policy

Introduction

Golden Bridge Hotels Pty Ltd ("Golden Bridge", "we" or "us") respects your privacy. This policy explains, in plain terms, how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or sending us your details through our contact and newsletter forms, you consent to the handling of your information as described here. If you would rather not, please don't submit personal information to us.

What we collect

We gather only what we reasonably need to run an editorial travel register. Depending on how you interact with us, that may include:

• Details you provide directly — your name, email address and, if you choose, phone number;
• The content of any enquiry, tip or feedback you send;
• Your destination preferences and whether you subscribe to The Dispatch;
• Technical data collected automatically, such as IP address, browser, device and the pages you view.

We do not knowingly collect sensitive information, and our services are intended for people aged 18 and over.

How we use it

Personal information is used to:

• Respond to your enquiries and prepare the recommendations you ask for;
• Send The Dispatch newsletter where you have opted in;
• Improve our website, our writing and the relevance of what we publish;
• Protect the security and integrity of our services and meet our legal obligations.

We will not repurpose your information for an unrelated use without your consent, unless the law permits or requires it.

Cookies & analytics

Our site uses cookies — small files stored on your device — to remember preferences and understand how the register is used. We may rely on privacy-respecting analytics to collect aggregated, non-identifying statistics such as popular pages and broad location.

You can block or delete cookies in your browser at any time, though some features may not behave as intended without them. We do not sell data gathered through cookies or analytics.

Disclosure

We never sell, rent or trade your personal information. We disclose it only in limited situations:

• To trusted providers — such as email and hosting platforms — who help us operate the site under confidentiality obligations;
• Where required or authorised by law, including to a court, tribunal or regulator;
• To protect the rights, property or safety of Golden Bridge, our readers or the public.

Some providers may store data outside Australia; where that happens, we take reasonable steps to keep your information handled consistently with the APPs.

Holding & deletion

We keep personal information only for as long as it is needed for the purposes above, or as the law requires. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

Unsubscribe from The Dispatch and we'll remove you from the mailing list promptly, retaining only a minimal record needed to honour your opt-out.

Security

We use reasonable technical and organisational safeguards — including encrypted connections and restricted access — to guard against loss, misuse and unauthorised access.

No transmission over the internet is ever completely secure, however, so we cannot guarantee absolute protection. Please look after your own devices and accounts as well.

Your rights

Under the Australian Privacy Principles you may:

• Request access to the personal information we hold about you;
• Ask us to correct anything inaccurate, incomplete or out of date;
• Withdraw consent to marketing at any time;
• Make a complaint if you believe we've mishandled your information.

Contact us using the details below and we'll respond within a reasonable period. If you remain unsatisfied, you may approach the Office of the Australian Information Commissioner (OAIC).

Contact

Questions about this policy or your information? Reach our Privacy Officer:

• Email: privacy@goldenbridgehotels.com
• Post: Privacy Officer, Golden Bridge Hotels Pty Ltd, Level 2, 37 Swanston Street, Melbourne VIC 3000

We may update this policy from time to time; the current version always lives on this page, with the effective date shown above.